Troubleshooting
I didn’t get my code
Section titled “I didn’t get my code”- Wait a minute or two, then check your spam or junk folder.
- Tap Send a new code, and use the newest one.
- Make sure you typed the address your installer used. Tap Use a different email to start again.
More in Sign in with a code.
My code doesn’t work
Section titled “My code doesn’t work”Codes expire after a short while and work only once. If you asked for several, use the newest one. Tap Send a new code.
I can’t see my items
Section titled “I can’t see my items”- Your installer invited you: make sure you signed in with the same email address they used. A different address is a different account.
- No invite yet: items appear when your installer hands them over. We email you when they do.
An item’s details are wrong
Section titled “An item’s details are wrong”If you added the item, open it, tap ⋯, then Edit. If your installer added it, ask them to correct it.
“This tag isn’t one of yours”
Section titled ““This tag isn’t one of yours””The item on that tag hasn’t been handed over to you yet. See Scan a tag on your equipment.
“Requests aren’t switched on for your home yet”
Section titled ““Requests aren’t switched on for your home yet””Your installer doesn’t take requests through Home Maison. Their phone and email are on their page in Settings, under My installers.
The app says I’m offline
Section titled “The app says I’m offline”Home Maison needs an internet connection. Check your Wi-Fi or mobile data and try again.
A file won’t upload
Section titled “A file won’t upload”Documents must be PDF, JPG, PNG, WebP or HEIC, up to 20 MB. Photos on a request must be JPEG, PNG or WebP, up to 5 MB. Try a smaller file, or a photo instead of a scan.
Still stuck?
Section titled “Still stuck?”If an installer set up your home, ask them.